Shipping policy

This Shipping Policy explains how The Bottleshop handles delivery for orders placed through our online store.

1. Delivery Areas

At this time, we only deliver within Lusaka, Zambia.

We do not:

  • Deliver outside Lusaka

  • Ship to other provinces

  • Export internationally

2. Delivery Rates

Delivery fees are distance-based from our nearest Bottleshop location.

Your delivery rate is calculated after checkout based on your address.

3. Delivery Times

We offer:

  • Same-day delivery within Lusaka for orders placed before the cut-off time 21:00

  • Next-day delivery for orders placed after the cut-off

Delivery times may vary during:

  • Peak seasons

  • Public holidays

  • High-volume periods

4. Delivery Requirements

Because we sell alcohol:

  • The recipient must be 18 years or older

  • The delivery team may request valid ID

  • Alcohol cannot be handed over to minors or left unattended

If no eligible adult is present at delivery, a re-delivery fee may apply.

5. Failed Deliveries

A delivery is considered failed if:

  • The customer’s phone is unreachable

  • No eligible adult is available

  • The address provided is incorrect

In these cases:

  • We will attempt delivery again (additional fee may apply)

  • The order cannot be refunded once dispatched, unless faulty

6. Order Tracking

You will receive:

  • An order confirmation email

  • A delivery confirmation once the order is dispatched

7. Contact Us

For delivery questions:
📩 posbottleshop@gmail.com
📱 +260 972402127